The product
How big is it?
16.4 × 15.5 inches (41.7 × 39.3 cm) and 1.7 in deep — roughly the size of a large vinyl record sleeve. It weighs 2.6 lb (1.2 kg).
How does it mount?
Velcro strips, included. No drilling. It goes on a clean, flat wall in a few minutes and comes off without leaving holes — which makes it fine for renters.
Are gloves included?
No. You can add a pair when you order — kids 6oz or adult 12oz.
What age is it for?
It has 12 modes and 12 speed levels, so it works from young kids on the slowest settings through to adults training seriously. Younger children should be supervised.
How is it powered?
A built-in 1200 mAh rechargeable battery, charged over USB-C. The cable is included.
Does it play my own music?
Yes. Pair your phone over Bluetooth and it plays through the built-in speaker, with the RGB lights pulsing to the beat. Volume is adjustable and punch sounds can be switched off.
Shipping
How long does delivery take?
8–14 business days from dispatch, and we dispatch within 1–2 business days of your order.
Why isn't it two days like Amazon?
Because your BOX-COMBO ships directly from our manufacturing partner rather than sitting in a US warehouse first. That's the trade: it takes longer, and it's why the price is what it is. We'd rather say that plainly here than have you find out after you've paid.
Where do you ship?
The United States only, for now.
How much is shipping?
Free. There's no delivery charge and no minimum order.
Will I pay customs or import fees?
No. The price at checkout is the price you pay. In the rare case a carrier bills an import charge on delivery, send us the receipt through our contact form and we will refund it in full.
My tracking hasn't updated. Is my order lost?
Almost certainly not. It's normal for tracking to sit without a scan for the first 3–5 days. If nothing has moved after 10 days, email us and we'll chase it.
What if it takes longer than expected?
If your order passes 21 business days without arriving, email us and we'll replace it or refund you in full. No argument.
Returns & guarantee
What's your return policy?
30 days from delivery. If it's unused and in its original packaging, you can send it back for a refund of the product price.
It arrived damaged or doesn't work.
Reply to your order confirmation email with your order number and a photo or short video attached. We'll replace it or refund you. In most cases you won't need to ship anything back.
Who pays return shipping?
We do, if the item is faulty, damaged or wrong. You do, if you've simply changed your mind.
How long do refunds take?
5–10 business days to your original payment method once approved. Your bank may take a few days longer to show it.
Can I cancel my order?
Yes — any time before it ships, for a full refund. Email us with your order number and we'll take care of it.
Orders & payment
Is checkout secure?
Yes. Payments are processed by Shopify's PCI-compliant checkout. We never see or store your card details.
I entered the wrong address.
Email us within 12 hours. If the order hasn't shipped we'll fix it. Once it's gone we can't recover a parcel sent to an address that was entered incorrectly.
Can I change my order after placing it?
If it hasn't shipped, yes. Email us and we'll do what we can.
Support
How do I reach a human?
Use our contact form, or just reply to any email we have sent you. We answer every email, usually within 24 hours on business days.
What should I include?
Your order number, and a photo or short video if something is damaged or not working. It gets your problem solved in one reply instead of four.