Shipping policy

Shipping

Where we ship

We currently ship to addresses within the United States only.

Processing time

Orders are processed within 1–2 business days. You will receive a confirmation email, and a tracking number once your parcel is on its way.

Delivery time

Estimated delivery is 8–14 business days from dispatch.

Your BOX-COMBO ships directly from our manufacturing partner, which is how we keep the price where it is. That means delivery takes longer than a domestic warehouse would — we would rather tell you that clearly at checkout than surprise you afterwards.

Shipping cost

Shipping is free to every US address and shown at checkout. The price you see at checkout is the price you pay. In the rare case a carrier bills you an import charge on delivery, send us the receipt through our contact form and we will refund it in full.

Tracking

Tracking is emailed when your order ships. It can take 3–5 days for tracking to show its first scan; this is normal and does not mean your parcel is lost.

Delays

Customs, carrier backlogs and holiday periods can add time. If your order passes 21 business days without arriving, contact us through our contact form with your order number and we will replace it or refund you.

Wrong address

Please check your address at checkout. If it is wrong, email us within 12 hours and we will correct it if the order has not shipped. We cannot recover parcels sent to an incorrectly supplied address.